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Customer care specialist – São Paulo/SP

liberado em 17 de julho de 2024

SP | São Paulo
Efetivo (CLT)
Administrador
Engenheiro Agrícola
Engenheiro Agrônomo
Engenheiro de Produção
Marketing
Tecnólogo em Agroindústria
Tecnólogo em Agronegócio

PRINCIPAIS ATIVIDADES

  • Track and monitor export shipments from initiation to delivery at the designated port, adhering to the agreed-upon Incoterm;
  • Collaborate with the internal teams in Brazil to ensure timely product shipment and dispatch within the pre-established timeframe;
  • Analyze shipments to identify delays and prioritize tasks, aligning with the Trading / Commercial teams;
  • Proactively identify and escalate potential problems that may arise during the export process;
  • Facilitate clear and consistent communication between teams in Brazil and abroad;
  • Liaise with internal stakeholders to ensure timely delivery of updates and resolution of export-related issues;
  • Lead meetings and action plan coordination for complex export transactions;
  • Generate and distribute comprehensive status reports on export contracts to relevant departments;
  • Open, analyze, and monitor non-conformities throughout the export process until their resolution;
  • Design, implement, and analyze internal business partner satisfaction surveys to gather feedback and identify areas for improvement.

REQUISITOS

  • Complete degree ;
  • Experience with Export Management and/or Customer Service;
  • Proven ability to monitor complex processes and identify potential issues;
  • Experience with report generation and data analysis;
  • A basic understanding of international trade principles is a plus;
  • Experience working with agricultural commodities is a plus.
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