Technical customer support representative – remote

SP | São Paulo
Efetivo (CLT)
Engenheiro Agrônomo

What You’ll Get To Do

• Quickly become an expert on company products.
• Provide direct support to customers
• Work on complex inbound Slack and email support requests – including but not limited to answering questions, troubleshooting issues, finding/reporting bugs
  • Manual QA
• Documenting issues and defects – our support team is committed to not just reacting to incoming support requests, but also being proactive to help reduce inefficiency by making data-driven decisions based on the documentation provided by our representatives.
• Work very closely with our qa, engineering and product teams to help provide a proactive and timely response to ensure a great experience for our customers and to better serve their needs.
• Proactively master the newest functionality and updates to our offerings. Your job is to know the use cases, workflows, how-tos, nuances, and future improvements of constantly evolving products.
• Help translate the user experience using key metrics and analytics to allow the company to understand our strengths and opportunities.
• Help create and verify knowledge base documentation is translated/displayed appropriately.
• Working across the organization and collaborating with different teams within company in the pursuit of providing a world class experience for our customers.

Our Ideal Candidate

• Five + years of applied software or precision agronomy support or comparable experience.
  • Knowledge of API’s and 3rd party Authentication workflows
  • Extensive knowledge/experience working in Databases
• Desire to learn quickly and embrace change.
• Excellent communicator, both verbal and written. (English is a must)
• Excellent interpersonal skills, with proven ability to take initiative and build strong, productive relationships